end user support specialist

Posted 05 October 2023
Salary $80000 per annum
Job type Permanent
Contact NameSimon French

Job description

2XM Recruit is currently seeking an End User Support Specialist for a position in Central Melbourne. As a Support Specialist, you'll handle daily technical support activities on end user devices, as well as data network and servers where required.

This is a great opportunity for someone working towards or just completed an IT qualification/certifications.

Requirements & Skills:
• Minimum of 2-3 years’ experience in a Support/Service Desk role
• Install, diagnose, repair, maintain and upgrade all end user hardware and equipment (including, but not limited, to PC’s, mobile devices and printers) to ensure optimal performance.
• To provide an outstanding level of customer service in a timely and accurate approach.
• Exposure of ITIL fundamentals and experience supporting an ERP system.
• Significant experience supporting and using Windows 10 and Office 2019.
• Excellent written and verbal communication skills.

• Perform daily server checks as per current requirements.
• Setup new computers and peripherals and test network connections.
• Install additional software as required and as per process.
• Train end users on usage of computer hardware and software.

Required licenses:
  • Valid driver's license 

If you meet these skills and experiences, reach out to Simon at 2XM Recruit on 0415 170 360 or directly apply via the link below.