WMS Support Engineer Full Time Opportunity Permanent Day Shift / Rotating Shifts
The Business We are partnered with a global leader in automation and logistics technology, providing innovative software solutions to customers worldwide. Join their dynamic team and play a key role in supporting and maintaining critical warehouse management software systems.
The Role The WMS Support Engineer will provide expert technical support for warehouse management software, assisting customers and onsite technicians to resolve complex issues efficiently. This role demands strong multitasking, excellent time management, and the ability to thrive under pressure while delivering exceptional service.
Working Hours Shifts vary depending on the time of year and daylight savings: 6am - 2pm, 7am - 3pm, am - 4pm to ensure continuous customer support coverage.
Key Duties and Responsibilities:
Provide timely and effective technical support for warehouse management software to customers and field teams.
Manage multiple support tickets and live sessions simultaneously using various software tools.
Prioritise workload effectively based on urgency and importance to maintain customer uptime.
Communicate professionally and collaborate with diverse teams across Australia and Europe.
Complete detailed technical documentation, reports, and customer logs.
Participate in continuous learning and development initiatives.
Travel to Austria (Graz) for an initial 6 to 8 weeks of intensive training with the head office team—fully paid and an excellent opportunity to experience the wider business and culture.
Skills, Experience, Qualifications:
Proven experience in software or technical support roles, ideally in automation or logistics.
Ability to multitask efficiently with multiple programs/windows open simultaneously.
Strong time management and organisational skills with a focus on prioritisation.
Excellent communication and interpersonal skills to work with international teams.
Comfortable working under pressure and juggling competing priorities.
Reliable and punctual with a strong work ethic.
Willingness and ability to travel internationally for training.
What’s in it for you?
Competitive salary up to $90,000 p/a + Super.
Stable shift schedules with daylight savings adjustments.
Fully funded training trip to Austria with travel and accommodation included.
Opportunity to work with cutting-edge technology and global teams.
Supportive team environment with ongoing development opportunities.
Please APPLY NOW or, send your resume through to Prima - primaluz.crispino@2xmrecruit.com.au
