Work for a global innovator in supply chain automation – hybrid work, great culture, and a tech-driven team! Do you enjoy solving problems, working with software, and being the go-to person when something isn’t quite right? Are you looking to build your IT support career in a global business with a cutting-edge technology environment? This could be the perfect next step. We are seeking a proactive and tech-savvy IT Support Analyst to join our collaborative Service Desk team. In this role, you'll be the first point of contact for incident support related to a suite of logistics and automation software tools used across sites worldwide. This is a fantastic opportunity to work in a fast-paced, international setting with the opportunity to grow your skills. What you’ll be doing:
Handling incoming support requests from customers and internal teams.
Investigating and resolving incidents, or escalating where required.
Documenting support activities and contributing to our knowledge base.
Monitoring service level agreements and ensuring timely resolution.
Working in shifts to support global teams (rostered between 6am – 4pm depending on daylight savings and European time zones).
Supporting software configuration, installation, and updates.
Identifying trends in incidents and sharing insights with the wider team.
Contributing to team knowledge through mentoring and training.
What you’ll bring:
Strong communication skills – both verbal and written.
A genuine interest in IT systems and solving technical issues.
Solid experience with Linux and SQL (PL/SQL, C or C++ a bonus).
Excellent documentation and problem-solving abilities.
The ability to manage time effectively and work independently.
A team player mindset – willing to collaborate and share knowledge.
Prior experience in a service desk or IT support role is ideal.
Desirable: German language skills.
Why you’ll love working with us:
Hybrid working model
Wellbeing support and initiatives
A vibrant and inclusive culture
Be part of a global leader in automation and supply chain innovation
Apply now to be part of a forward-thinking tech environment where your ideas matter. Full working rights in Australia are required for this position.
Please APPLY NOW or, send your resume through to Prima - primaluz.crispino@2xmrecruit.com.au
